Ash & Ray Exchange, Return & Refund Policy

At Ash & Ray, we want you to love your clothes! That’s why we offer a 7-day customer satisfaction guarantee. If you’re not happy with your purchase for any reason, you have several options:

Return & Exchange Options:

1. Standard Exchange (SE): Exchange your item for a different size, color, or style. This is a great option if you like the item but it doesn’t fit quite right. Here’s what to expect:
   
   • Contact our customer service team through Phone, Email, or Facebook/Instagram within 7 days of receiving your order.
   • Our partnered courier will pick up the original item at your convenience.
   • Once we receive and inspect the item (unworn, unwashed, with original tags attached), we’ll send you your new selection.
   • Turnaround time: Allow 5-7 business days for processing and delivery of your exchange.
2. Return with Exchange (RWE): This is the fastest way to get a new item! If you know you need a different size or style upon delivery, simply request an immediate exchange with the delivery person.
   
   • Inspect your order upon arrival.
   • If you need a different size or style, inform and return the product to the delivery person immediately.
   • We’ll send you the new requested item within 5-7 business days.
3. Standard Return (SR) & Refund: If you simply don’t want the item, you can return it for a full refund in store credit (minus any original delivery charges). Here’s what to keep in mind:
   
   • Contact our customer service team within 7 days of receiving your order.
   • For a Cash On Delivery order, please return the item immediately after you receive it to the same person.
   • For a prepaid order, please contact our customer care. We will issue you a refund in virtual store credit. You can redeem your coupon at any time with any of our products.
   • Please note: You will be charged for the return shipping cost for Standard Returns.

Things to Remember:

• All returns and exchanges must be made within 7 days of receiving your order.
• Items must be unworn, unwashed, and have original tags attached.
• Standard Exchange and Return with Exchange require contacting customer service to initiate the process.
• Standard Return requires contacting customer service and returning the item to the delivery person the same day.

We recommend checking your order upon arrival and using Return with Exchange (RWE) for the fastest exchange!

Return and Exchange timelines

Need Help?

If you have any questions about our return and exchange policy, please don’t hesitate to contact our friendly customer service team by email at help.in@ashraystyle.com or on our Facebook/Instagram page.